Lagos Financial backs its own success  with Salestrekker and WebloanQ

Name: Lagos Financial 

Website: https://lagosfinancial.com.au/

Solutions: Salestrekker, WebloanQ

About

Lagos Financial works with a nationwide client base, helping everyday Australians to build wealth through property investing. Launched in early 2022 with a mortgage broking technology strategy in place, Lagos Financial has benefited from its prior Salestrekker experience. They knew they would gain upfront efficiencies, productivity, and superior customer service standards going live with  Salestrekker from day one. Today they trust Salestrekker and its partner solution, WebloanQ, to help build and convert leads and accelerate the completion of loan applications.

“Setting up the business from day one with Salestrekker and adding WebloanQ has given us a competitive advantage in optimising client relationships and streamlining task management,” said Victor Lagos, Founder and Head Finance Broker. 

Amplifying Business Development

Adding the combination of Salestrekker and WebloanQ was a  recommendation of Auctus Coaching, a specialist mortgage broking coach retained by Lagos Financial. Integrating the loan application ability with website calculators offers clients and potential clients an additional service and has become a vital lead-generation tool for Lagos Financial.  

“We've tailored the WebloanQ tool for Lagos Financial, and it is helping to capture details from inbound leads from my website and re-directing listeners from my Debt to Financial Freedom podcast to calculate how a new approach to lending can change their lives,” Victor said. 

Creating a new look lending environment

Having the digital tools to build deeper ties to customers and streamline the application and administration experience – while ticking the governance and compliance boxes – is transforming how Lagos Financial interacts with its lending base. 

By relying on the automated workflow in Salestrekker, Lagos Financial shaves 75% of time from each application – translating into many hours saved per week. 

“We have also saved time for our clients using Salestrekker’s e-signature tool, Annature, for all of our online loan documents. Now instead of hard copy printing and signing, scanning and emailing, our clients can quickly, easily and securely sign online within minutes.” 

**Building a scalable business **

For Victor incorporating Salestrekker and WebloanQ into Lagos Financial has helped him build a scalable business model. The 100% visibility on the Salestrekker dashboard helps track where applications and customer relationships are – ultimately increasing conversion rates and allowing him to better understand when to hire additional direct or outsourced resources. It also gave him the confidence to invest in a full-time para broker when they opened for business, knowing the Salestrekker tech would deliver the revenue he needed.

Salestrekker removes the need to divert significant amounts of time to completing loan applications and readily meets the challenge of managing multiple lending applications simultaneously.

“Salestrekker allows us to achieve more without feeling overwhelmed and not understanding where any application is at. At the end of the day, the focus diverts from the application amount itself back to the customer and the customer experience. This is exactly what I wanted when I launched Lagos Financial," Victor continued. 

Results

• **Saving hundreds of hours annually **
• **Accelerated loan book growth **
• **Deliver a better customer experience **